Welcome to Desira ("we," "us," or "our"). Desira is an application developed and operated by the Desira Team. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and our services.
We are committed to protecting your personal data. By accessing or using Desira, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use the App.
1. Information We Collect
A. Information You Provide to Us
We may collect personal information that you voluntarily provide to us when you register or communicate with us:
Account Information: Name, Username, and Email address.
Customer Support Data: Content of messages you send to us for support inquiries.
B. Information Automatically Collected
When you use the App, we automatically collect certain data to ensure app functionality and stability:
Device Information: Device model, operating system version, unique device identifiers, and mobile network information.
Usage Statistics: How you interact with the App, feature usage frequencies, and session duration.
Crash Logs: Error reports and stack traces to help us fix technical issues.
Location Data: With your explicit permission, we may collect precise or approximate location data to verify region-specific features or legal compliance.
C. Cookies and Tracking Technologies
We use Cookies and potentially Web Beacons to maintain your login session and remember your user preferences.
2. Face Data Policy (App Store Compliance)
To provide the core functionality of transforming your photos into cartoon characters, we process the photos you upload. We treat your photos and face data with the highest level of strictness:
No Biometric Recognition: We do NOT use facial recognition technology to identify specific individuals or create persistent biometric identifiers (face templates).
Processing: Photos are processed strictly to apply the artistic filter.
Storage: By default, generated images are stored locally on your device. Temporary copies on our processing servers are deleted immediately after the transformation is complete.
No Training: We do NOT use your photos or face data to train our AI models.
No Marketing: We do NOT use your photos or face data for marketing purposes.
3. How We Use Your Information
We use the collected information for the following purposes:
To provide, operate, and maintain the Desira App.
To customize your experience and preferences.
To analyze usage patterns and improve App performance.
To monitor and prevent fraudulent activity.
To respond to your inquiries and fix issues.
To comply with applicable laws and regulations.
Note: We do NOT sell your personal information to third parties.
4. How We Share Your Information
We may share your information only in the following situations:
With Your Consent: When you explicitly authorize us to share information.
Service Providers: With trusted third-party vendors who perform services for us (e.g., cloud hosting, analytics) under strict confidentiality agreements.
Legal Obligations: If required by law, court order, or government regulation.
Cross-Border Transfers: We utilize Standard Contractual Clauses (SCCs) to ensure data protection during international transfers.
5. Data Security & Retention
We implement encryption, access controls, and regular audits to protect your data.
Account Data: Retained while your account is active.
Deletion: All personal data is deleted or anonymized within 30 days of account deletion.
Usage Data: Retained for up to 12 months for analytics.
Support Data: Retained for 6 months for quality assurance.
6. Your Rights
Depending on your jurisdiction, you have the right to Access, Correct, Delete, Restrict, or Withdraw Consent regarding your data. To exercise these rights, please contact us. We will respond within 5 business days.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at: